I also hear there will be some very good treats to enjoy. 

We will be meeting at Allied Solutions, LLD, 1320 City Center Drive , Suite 300, Carmel, IN.  Directions:      From I-465 on the north side of Indianapolis, take the Meridian St. exit and travel north.    Turn right (east) on 116th Street. Go 1 block.    Turn left (north) on Pennsylvania Street. Go 3 long blocks. You’ll pass Ingersoll-Rand on the right.   Turn right (east) on City Center Drive.   At the first left, turn in (north).   Park anywhere.   Take the elevators to the third floor. There you’ll be greeted and escorted to the meeting room.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.  

Please RSVP to Jenny.Gunkel@parkview.com today if you plan on attending the February meeting.

Thank you to St. Francis Hospital for hosting our January event.

We have a winner for the HDI Midwest Region Analyst of the Year Competition. 

This past December, IPFW IT Services’ Karen Bogard was awarded Analyst of the Year for the HDI  Indiana Chapter.  We have just received news that Karen was awarded Analyst of the Year for the HDI Midwest Region beating out competitors from 11 other states.   As one of 6 semi-finalists, Karen will next compete at HDI’s Annual Conference in late April to win the international title.      
The Help Desk Analyst of the Year award was initiated by HDI in 2004 to identify and award the industry’s top Help Desks analysts.  The requirements include an exceptional understanding of industry standards, commitment to excellent service, and consistency in exceeding performance objectives.  Karen’s supervisor, Mary Nixon, is proud to say that Karen has consistently excelled at going above and beyond the call of duty for all members of the IPFW community.   Congratulations Karen and we wish you the best at the National Competition

Updates/Upcoming Events

March 21 – TBD – NEED YOUR HELP, we need a location to host our March meeting and a speaker
April 18 – IPFW – John Kaufeld
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan LaFever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.   Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

Our January meeting will be January 18, 2012

This month you’re the speaker!  Join us for our 2012 Tech Round Table where we discuss and share our challenges and opportunities in IT support for the forthcoming year.   We will be sharing, have some networking sessions, and learning how to move our teams forward in 2012!  

Our meeting will be at St. Francis Hospital, 1600 Albany St. Beech Grove, Indiana in the Hamachek Center – 7^th Floor.   Park in the garage on floors three through six (not in reserved / numbered spaces). Then take the garage elevator to the 1^st floor and proceed across the breezeway to the Welcome Center where you will be given directions to Hamachek.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.  

Bring a friend – we will be having a drawing for a free membership for our non-members. 

Please RSVP to  Jenny.gunkel@parkview.com  by Monday, January 16 if you plan on attending the January meeting.

CONGRATULATIONS TO OUR WINNERS!!

Thanks to everyone that came out to our Awards program in December. Congratulations to our winners:

Analyst of the Year  Karen Bogard of IPFW and our Desktop Support Technician of the Year – Deborah Purdue. 

They both will be going on to the Regional competition.

Updates/Upcoming Events

Feb 15 – Allied Solutions – TBA
March 21 –  TBD
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan LaFever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email dan.lafever@franciscanalliance.org

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email Kathi Trimble at kathi.trimble@faegrebd.com. 

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.   Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals Webpage

Check out our webpage http://indianahdi.com

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 1,300 times in 2011. If it were a cable car, it would take about 22 trips to carry that many people.

Click here to see the complete report.

HDI Analyst & Desktop Support of the Year Award Luncheon

 When:                Wednesday, December 21
                          Social Hour:  11:30am
                          Lunch served:  12:30
                          Speaker:  1:30
                          Awards presentation:  2:30

Where:               The Fountains
                         502 East Carmel Drive
                         Carmel, IN  46032

RSVP by Wednesday, December 16^th to Jenny Gunkel at jenny.gunkel@parkview.com

Program is free to HDI members; $20 for non-members to cover the cost of lunch.

Speaker is Keith Sutherland

I hope you all can join us for a fun filled afternoon

Sponsored by

 This year we’ve made the nomination process very simple for you. Just fill out the attached form Indianapolis HDI 2011 Analyst and Desktop Support Technician form and email it back to bryan.kercheval@roche.com by November 30^th 5:00 pm.

This month we will be featuring Dan LaFever one of our Officers from Alverno Information Systems.  Dan will be presenting on The Best Continual Service Improvement Experts Already Work for You. (Bio and Brief Description of Presentation)  Our meeting will be at Delta Faucet 55 East 111^th Street Indianapolis. 

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.  

Bring a friend – we will be having a drawing for a free membership for our non-members. 

Please RSVP to Jenny.gunkel@parkview.com by Friday, November 11 if you plan on attending the November meeting.

Thank you to Robert Cumberland, Dwight Snethen and Paula Kayser for a great Case Study presentation on Selection & Implementation of ITSM Tool.  Thank you to Leanne McGiveron and Purdue Univerisity for hosting the meeting.

Updates/Upcoming Events

Dec 21 – HDI Analyst of the Year
Jan 18 – Delta Faucet – Rita Goldberg
Feb 15 – Allied Solutions – TBA
March 21 – Apparatus – TBA
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

We need your help

Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program.  We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.

Please consider volunteering your time to help your chapter and make this a great event.  Please email bryan.kercheval@roche.com if you can help.

HDI Analyst of the Year

We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com.  Attached is our Jan-March Newsletter. 

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.   Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

In 2010, 25 industry leaders formed the first HDI Desktop Support Advisory Board.  Since that time, they have helped to guide HDI in the development of research, industry standards, and valuable content for conferences, webinars, whitepapers, and articles.  On January 1^st 2012 the DSAB will transition to a new set of industry leaders made up of some existing board members who will serve for one additional year and new members who will be asked to serve for two years.  New members must complete the online application which will be reviewed by the selection committee.   This review will conclude in December.

Desktop Support is a critical function within every IT support organization that provides deskside assistance for the hardware and software distributed throughout the enterprise.  While the support center staff provides remote support via the phone, email, or other contact methods; it is the desktop support professional that provides hands on support and works face-to-face with customers.  Desktop Support is the most frequent escalation path for the Support Center staff and works closely with them.

 The primary mission of the HDI Desktop Support Advisory Board is to provide advice related to product development, industry trends, membership needs and their impact on the community; to assist the association and its programs in remaining responsive to the needs of business, industry, education and communities; to identify collaborative educational and research opportunities to assist the association; serve as a source of ideas and support for member development and to advocate the HDI value to the Desktop Support Community.

It is the expectation of HDI that the board will:

• Participate in monthly conference calls which are led by the DSAB chairperson.
• Serve 2 years as a board member.li>
• Maintain open communications between and among Board members, membership at large, and HDI staff>
• Identify and prioritize the needs of the community.
• Identify trends in the industry.
• Suggest research topics and services to improve the quality and manner in which HDI serves the membership
• Suggest ways in which HDI can influence the image and role of the desktop support organization.
• Recommend ways in which HDI can and should influence vendors related to needed support technologies and building products with supportability in mind
• Speak on behalf of HDI at industry related events, local chapters, and HDI’s annual conference.
• Remain open for input from the general membership.

If you have a passion for the Desktop Support industry and a desire to help lead this community, you are invited to apply for membership to the HDI Desktop Support Advisory Board.   Applications will be accepted through October 31, 2011. 

 Be a Leader and apply now.

 If you have any questions, please feel free to contact me at rjoslin@thinkHDI.com

Rick Joslin
HDI representative of the HDI Desktop Support Advisory Board

This month we will be featuring Robert Cumberland, Dwight Snethen and Paula Kayser (Bios) presenting a Case Study on the Selection & Implementation of ITSM Tool.  We will be at Purdue University in West Lafayette.  The meeting will be held in the Stewart Center, Room 311, Purdue University, 128 Memorial Mall, West Lafayette, IN 47907.  Below are links to a Campus Map and Visitor Parking.

Campus Map: http://www.purdue.edu/campus_map/ The building is designated as STEW.

Stewart Center (STEW)
128 Memorial Mall
West Lafayette, IN 47907

Visitor Parking: http://www.purdue.edu/vic/navigating/parking.php  Grant Street Parking is the closest.   Parking on campus does require a permit, therefore, we need to point people to visitor parking.  There is a fee for parking.

Grant Street Parking Garage (PGG)
120 N. Grant Street
West Lafayette, IN 47907

General Directions to campus/Visitor Parking – http://www.purdue.edu/vic/navigating/directions.php

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.   Bring a friend – we will be having a drawing for a free membership for our non-members. 

Please RSVP to Jenny.gunkel@parkview.com by Friday, October 14 if you plan on attending the October meeting.

Updates/Upcoming Events

Nov 16 – Dan Lafever at Delta Faucet
Dec 21 – HDI Analyst of the Year

We need your help

Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program.  We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.

Please consider volunteering your time to help your chapter and make this a great event.  Please email bryan.kercheval@roche.com if you can help.

HDI Analyst of the Year

We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com.  Attached is our Jan-March Newsletter. 

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.   Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

As the centerpiece for your celebration, HDI will kick off the week with a 3-part webinar series, filled with discussion starters, team-building activities, and enough fun to fill the entire week, already created for you and your team!  Our one-day event, Monday, October 3, will be recorded and archived, so if you can’t participate in all of the Live Presentations, you will be able to share with your team each and every day something new and refreshing! 

It’s free to everyone, you just need to register to get the login information!  We hope that you will share this with your team, your peers, and your chapter members!  It’s a great way to start a week of celebration for wonderful customer service.  Here’s the link to register:  http://www.thinkhdi.com/resources/webinars/oct-2011-customer-service-week.aspx

Our line-up includes:  (all times are Eastern…so please plan accordingly) 

Our September meeting will be September 21^st. 

This month we will be featuring Jason Westrick from Batesville Casket. (Jason BIO)  He will be presenting Customer Feedback + LEAN Process Improvements = Increase Customer Satisfaction. (Presentation). We will be at Brooksource, 8365 Keystone Crossing, Suite 2C (Conference Room on 2nd Floor), Indianapolis, IN 46240.  You can park on any side of the building and there will be an entrance to the building.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.   Bring a friend – we will be having a drawing for a free membership for our non-members. 

Please RSVP to Jenny.gunkel@parkview.com by Friday, September 16 if you plan on attending the May meeting.

Updates/Upcoming Events

Oct 19 – TBD at Purdue

Nov 16 – Dan Lafever at Delta Faucet

Dec 21 – HDI Analyst of the Year

We need your help

Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program.  We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.

Please consider volunteering your time to help your chapter and make this a great event.  Please email bryan.kercheval@roche.com if you can help.

HDI Analyst of the Year

We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com.  Attached is our Jan-March Newsletter. 

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.   Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals Webpage

Check out our new webpage http://indianahdi.com