Indiana Help Desk Professionals

Meeting information for May. Please join us before our summer break.

marynixon — Thu, 03 May 2012 19:36:56 +0000

Our May meeting will be May 16. Our May meeting will be on Mobile Device Support Summary. We will be meeting at Butler University, Atherton Union Room 326, 704 West Hampton Drive, Indianapolis, IN 46208. There is plenty of parking on the west side of the building. In the summer Butler police department does not ticket, so people can park anywhere they find a spot in Permit Zones A, B, or C (faculty/staff and student parking).

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.

Please RSVP to Jenny.gunkel@parkview.com by Friday, May 11 if you plan to attend our May meeting.

Thank you to IPFW and Mary Nixon for hosting the April meeting. We had a great presenter John Kaufeld, who was very inspiring.

Indiana Slate of Officers for 2012 – 2014
Vice President of Programs – Dan Lafever
Vice President of Finance – Doug Krantz
Vice President of Communications – Jenny Gunkel
Marketing Coordinator – Kathi Trimble

HDI is hosting the first ever digital event in May.

HDI 2012 – A Digital Experience

Tuesday, May 22, 2012

8:00 a.m. – 5:30 p.m. EDT

Discover a New World of Knowledge with HDI 2012 – A Digital Experience!

Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 Digital—an innovative, robust, and FREE digital event that is open to the public—is perfect for individuals and offices that want to take it to the next level.

Planned activities for this day of learning include: three live webcasts and a wide variety of on-demand training sessions, HDI 2012 keynote speaker video presentations, video vignettes featuring Connie Podesta, interactive chat groups, prize giveaways, and a digital Expo Hall.

Link: http://www.ThinkHDI.com/MayDigitalEvent

Bryan Kercheval Elected to Regional Director

It is with great pleasure that we announce that one of our very own has been elected to the position of HDI Regional Director for the Midwest region. Bryan Kercheval has served many years on the board in the local chapter and his service didn’t go unnoticed to those at the national HDI office. Since the Regional Director role is more of an advisory role, we are thankful that Bryan will continue to lead our local chapter in his current position of President. So, please take a few moments to congratulate Bryan next time you see him. We are very proud of Bryan and his commitment to serving help desk professionals in the Midwest.

President’s Circle

We are pleased to announce that the Indiana HDI Chapter has achieved the distinction of President’s Circle through its participation
in the 2011 Circle of Excellence program. This program was designed to help local HDI chapters grow by measuring activity in these four categories:

Chapter growth
Chapter management
Chapter education/career development
Chapter professional development and contributions

Updates/Upcoming Events

Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan Lafever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in
and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.
Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

Meeting information for April – we will be taking a road trip to Ft. Wayne, please join us.

marynixon — Thu, 29 Mar 2012 15:36:22 +0000

Our April meeting will be April 18. John Kaufeld will be presenting “How I helped a few million people I never met”. We will be meeting at IPFW in Ft Wayne. Directions and parking (Directions to IPFW)

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.

Please RSVP to Jenny.gunkel@parkview.com by Friday, April 13 if you plan to attend our April meeting.

Thank you to David Rettig from IMMI for the great presentation on “Bridging the gap between IS and Business” Also, thank you to Franklin University for hosting the meeting. We appreciate the support you give to our Chapter.

We have a winner for the HDI Midwest Region Analyst of the Year Competition.

This past December, IPFW IT Services’ Karen Bogard was awarded Analyst of the Year for the HDI Indiana Chapter. We have just received news that Karen was awarded Analyst of the Year for the HDI Midwest Region beating out competitors from 11 other states. As one of 6 semi-finalists, Karen will next compete at HDI’s Annual Conference in late April to win the international title.
The Help Desk Analyst of the Year award was initiated by HDI in 2004 to identify and award the industry’s top Help Desks analysts. The requirements include an exceptional understanding of industry standards, commitment to excellent service, and consistency in exceeding performance objectives. Karen’s supervisor, Mary Nixon, is proud to say that Karen has consistently excelled at going above and beyond the call of duty for all members of the IPFW community. Congratulations Karen and we wish you the best at the National Competition.

Bryan Kercheval Elected to Regional Director

President’s Circle

We are pleased to announce that the Indiana HDI Chapter has achieved the distinction of President’s Circle through its participation in the 2011 Circle of Excellence program. This program was designed to help local HDI chapters grow by measuring activity in these four categories:

Chapter growth
Chapter management
Chapter education/career development
Chapter professional development and contributions

Updates/Upcoming Events

May 16 – Butler – Mobile Device Support Summit
• Looking for short case studies (5-15 Minutes) of mobile device support as part of the summit
• Vendors with mobile device experience to share
• Interactive with small group activity
• We want attendees to leave with ideas and new perspectives on mobile device support
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals Webpage

Check out our new webpage http://indianahdi.com

April 24 – 27, 2012

The Rosen Shingle Creek
9939 Universal Boulevard
Orlando, FL 32819

For more information, visit http://hdiconference.com/default.aspx

Presidents Circle of Excellence Award

marynixon — Tue, 13 Mar 2012 11:19:53 +0000

The officers would like to announce that our chapter has earned the Presidents Circle of Excellence Award! This award is the highest chapter recognition given by HDI and we were in an elite group of chapters that received this award

This award is based on accomplishments throughout the year made by our chapter and its members, including such things as meeting programs, special events, member participation, chapter growth and a multitude of other criteria.

Our chapter will be honored at the 2012 HDI Annual Conference in Orlando

The officers want to thank each and every member for their help to make our chapter great!

Meeting information for March

marynixon — Mon, 12 Mar 2012 16:26:45 +0000

Our March meeting will be March 21. Our speaker will be David Rettig from IMMI and he will be presenting on “Bridging the gap between IS and Business”. Our meeting will be held at Franklin University of Ohio, 8415 Allison Pointe Blvd, Suite 400, Indianapolis, IN 46250. Located at 82nd and Allisonville. The building has a north and south lot available for use.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.

Please RSVP to Jenny.gunkel@parkview.com by Friday, March 16^th if you plan to attend our March meeting.

Thank you to Doug Krantz for a great presentation last month and to Allied Solutions for hosting the meeting.

We have a winner for the HDI Midwest Region Analyst of the Year Competition.

Updates/Upcoming Events

April 18 – IPFW – John Kaufeld
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan LaFever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan
Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

April 24 – 27, 2012

The Rosen Shingle Creek
9939 Universal Boulevard
Orlando, FL 32819

For more information, visit http://hdiconference.com/default.aspx

Meeting information for February

marynixon — Mon, 23 Jan 2012 14:24:38 +0000

Our February meeting will be February 15. Our speaker this month will be our one of our board members, Doug Krantz ( Doug Krantz Bio ). You won’t want to miss Doug’s lively presentation on “Overwhelmed! Managing a Service Desk in a Target-Rich Environment” A few key points he will touch on – Recognize Your “Overwhelmed-ness”, Find Your Resolve, Know Your Job, Meet Your Coworkers, Count Your Resources, Prioritize Your Projects, Relieve the Stress, Organize Your Work, Execute Your Tasks, Advertise Your Successes (and Failures!), Sing Your Song.

I also hear there will be some very good treats to enjoy.

We will be meeting at Allied Solutions, LLD, 1320 City Center Drive , Suite 300, Carmel, IN. Directions: From I-465 on the north side of Indianapolis, take the Meridian St. exit and travel north. Turn right (east) on 116th Street. Go 1 block. Turn left (north) on Pennsylvania Street. Go 3 long blocks. You’ll pass Ingersoll-Rand on the right. Turn right (east) on City Center Drive. At the first left, turn in (north). Park anywhere. Take the elevators to the third floor. There you’ll be greeted and escorted to the meeting room.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.

Please RSVP to Jenny.Gunkel@parkview.com today if you plan on attending the February meeting.

Thank you to St. Francis Hospital for hosting our January event.

We have a winner for the HDI Midwest Region Analyst of the Year Competition.

Updates/Upcoming Events

March 21 – TBD – NEED YOUR HELP, we need a location to host our March meeting and a speaker
April 18 – IPFW – John Kaufeld
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

Meeting Information for January

marynixon — Thu, 12 Jan 2012 16:39:06 +0000

HAPPY NEW YEAR EVERYONE

Our January meeting will be January 18, 2012

This month you’re the speaker! Join us for our 2012 Tech Round Table where we discuss and share our challenges and opportunities in IT support for the forthcoming year. We will be sharing, have some networking sessions, and learning how to move our teams forward in 2012!

Our meeting will be at St. Francis Hospital, 1600 Albany St. Beech Grove, Indiana in the Hamachek Center – 7^th Floor. Park in the garage on floors three through six (not in reserved / numbered spaces). Then take the garage elevator to the 1^st floor and proceed across the breezeway to the Welcome Center where you will be given directions to Hamachek.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.

Bring a friend – we will be having a drawing for a free membership for our non-members.

Please RSVP to Jenny.gunkel@parkview.com by Monday, January 16 if you plan on attending the January meeting.

CONGRATULATIONS TO OUR WINNERS!!

Thanks to everyone that came out to our Awards program in December. Congratulations to our winners:

Analyst of the Year Karen Bogard of IPFW and our Desktop Support Technician of the Year – Deborah Purdue.

They both will be going on to the Regional competition.

Updates/Upcoming Events

Feb 15 – Allied Solutions – TBA
March 21 – TBD
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

Your Current Indiana HDI Chapter Officers

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email dan.lafever@franciscanalliance.org

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email Kathi Trimble at kathi.trimble@faegrebd.com.

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals Webpage

Check out our webpage http://indianahdi.com

2011 in review

Indiana Help Desk Professionals — Sat, 31 Dec 2011 23:51:43 +0000

The WordPress.com stats helper monkeys prepared a 2011 annual report for this blog.

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 1,300 times in 2011. If it were a cable car, it would take about 22 trips to carry that many people.

Click here to see the complete report.

Annual HDI Analyst & Desktop Support of the Year Award Luncheon

marynixon — Fri, 02 Dec 2011 15:11:45 +0000

You are invited to our Annual

HDI Analyst & Desktop Support of the Year Award Luncheon

When:           Wednesday, December 21
                         Social Hour: 11:30am
                         Lunch served: 12:30
                          Speaker: 1:30
                          Awards presentation: 2:30

Where:               The Fountains
                         502 East Carmel Drive
                         Carmel, IN 46032

RSVP by Wednesday, December 16^th to Jenny Gunkel at jenny.gunkel@parkview.com

Program is free to HDI members; $20 for non-members to cover the cost of lunch.

Speaker is Keith Sutherland

I hope you all can join us for a fun filled afternoon

HDI Analyst of the Year

marynixon — Tue, 01 Nov 2011 13:17:37 +0000

We are pleased to announce and ask for your nominations for this year’s Analyst and Desktop Support Technician of the Year. As in past years we’ve have great nominees and we expect nothing less this year. This is the first year for the Desktop Support Technician of the Year award and we can’t be more excited about that. Please take some time to consider nominating your star, maximum of two nominees per company in each category, and let them have a chance to go to the national competition at next year’s HDI Conference.

This year we’ve made the nomination process very simple for you. Just fill out the attached form Indianapolis HDI 2011 Analyst and Desktop Support Technician form and email it back to bryan.kercheval@roche.com by November 30^th 5:00 pm.

Meeting information for November

marynixon — Mon, 31 Oct 2011 17:46:14 +0000

Our November meeting will be November 16

This month we will be featuring Dan LaFever one of our Officers from Alverno Information Systems. Dan will be presenting on The Best Continual Service Improvement Experts Already Work for You. (Bio and Brief Description of Presentation) Our meeting will be at Delta Faucet 55 East 111^th Street Indianapolis.

We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.

Bring a friend – we will be having a drawing for a free membership for our non-members.

Please RSVP to Jenny.gunkel@parkview.com by Friday, November 11 if you plan on attending the November meeting.

Thank you to Robert Cumberland, Dwight Snethen and Paula Kayser for a great Case Study presentation on Selection & Implementation of ITSM Tool. Thank you to Leanne McGiveron and Purdue Univerisity for hosting the meeting.

Updates/Upcoming Events

Dec 21 – HDI Analyst of the Year
Jan 18 – Delta Faucet – Rita Goldberg
Feb 15 – Allied Solutions – TBA
March 21 – Apparatus – TBA
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year

We need your help

Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program. We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.

Please consider volunteering your time to help your chapter and make this a great event. Please email bryan.kercheval@roche.com if you can help.

HDI Analyst of the Year

We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com. Attached is our Jan-March Newsletter.

HDI LinkedIn Page

If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com