Meeting information for May. Please join us before our summer break.
Our May meeting will be May 16. Our May meeting will be on Mobile Device Support Summary. We will be meeting at Butler University, Atherton Union Room 326, 704 West Hampton Drive, Indianapolis, IN 46208. There is plenty of parking on the west side of the building. In the summer Butler police department does not ticket, so people can park anywhere they find a spot in Permit Zones A, B, or C (faculty/staff and student parking).
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Please RSVP to Jenny.gunkel@parkview.com by Friday, May 11 if you plan to attend our May meeting.
Thank you to IPFW and Mary Nixon for hosting the April meeting. We had a great presenter John Kaufeld, who was very inspiring.
Indiana Slate of Officers for 2012 – 2014
Vice President of Programs – Dan Lafever
Vice President of Finance – Doug Krantz
Vice President of Communications – Jenny Gunkel
Marketing Coordinator – Kathi Trimble
HDI is hosting the first ever digital event in May.
HDI 2012 – A Digital Experience
Tuesday, May 22, 2012
8:00 a.m. – 5:30 p.m. EDT
Discover a New World of Knowledge with HDI 2012 – A Digital Experience!
Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 Digital—an innovative, robust, and FREE digital event that is open to the public—is perfect for individuals and offices that want to take it to the next level.
Planned activities for this day of learning include: three live webcasts and a wide variety of on-demand training sessions, HDI 2012 keynote speaker video presentations, video vignettes featuring Connie Podesta, interactive chat groups, prize giveaways, and a digital Expo Hall.
Link: http://www.ThinkHDI.com/MayDigitalEvent
Bryan Kercheval Elected to Regional DirectorIt is with great pleasure that we announce that one of our very own has been elected to the position of HDI Regional Director for the Midwest region. Bryan Kercheval has served many years on the board in the local chapter and his service didn’t go unnoticed to those at the national HDI office. Since the Regional Director role is more of an advisory role, we are thankful that Bryan will continue to lead our local chapter in his current position of President. So, please take a few moments to congratulate Bryan next time you see him. We are very proud of Bryan and his commitment to serving help desk professionals in the Midwest. |
President’s CircleWe are pleased to announce that the Indiana HDI Chapter has achieved the distinction of President’s Circle through its participation
Updates/Upcoming Events Sept 19 – TBD Your Current Indiana HDI Chapter Officers President – Bryan Kercheval Speakers Needed If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in HDI LinkedIn Page If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472 What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Indiana Help Desk Professionals NEW Webpage Check out our new webpage http://indianahdi.com |
Meeting information for April – we will be taking a road trip to Ft. Wayne, please join us.
Our April meeting will be April 18. John Kaufeld will be presenting “How I helped a few million people I never met”. We will be meeting at IPFW in Ft Wayne. Directions and parking (Directions to IPFW)
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Please RSVP to Jenny.gunkel@parkview.com by Friday, April 13 if you plan to attend our April meeting.
Thank you to David Rettig from IMMI for the great presentation on “Bridging the gap between IS and Business” Also, thank you to Franklin University for hosting the meeting. We appreciate the support you give to our Chapter.
We have a winner for the HDI Midwest Region Analyst of the Year Competition.
This past December, IPFW IT Services’ Karen Bogard was awarded Analyst of the Year for the HDI Indiana Chapter. We have just received news that Karen was awarded Analyst of the Year for the HDI Midwest Region beating out competitors from 11 other states. As one of 6 semi-finalists, Karen will next compete at HDI’s Annual Conference in late April to win the international title.
The Help Desk Analyst of the Year award was initiated by HDI in 2004 to identify and award the industry’s top Help Desks analysts. The requirements include an exceptional understanding of industry standards, commitment to excellent service, and consistency in exceeding performance objectives. Karen’s supervisor, Mary Nixon, is proud to say that Karen has consistently excelled at going above and beyond the call of duty for all members of the IPFW community. Congratulations Karen and we wish you the best at the National Competition.
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Bryan Kercheval Elected to Regional Director It is with great pleasure that we announce that one of our very own has been elected to the position of HDI Regional Director for the Midwest region. Bryan Kercheval has served many years on the board in the local chapter and his service didn’t go unnoticed to those at the national HDI office. Since the Regional Director role is more of an advisory role, we are thankful that Bryan will continue to lead our local chapter in his current position of President. So, please take a few moments to congratulate Bryan next time you see him. We are very proud of Bryan and his commitment to serving help desk professionals in the Midwest. |
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President’s Circle We are pleased to announce that the Indiana HDI Chapter has achieved the distinction of President’s Circle through its participation in the 2011 Circle of Excellence program. This program was designed to help local HDI chapters grow by measuring activity in these four categories:
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Updates/Upcoming Events
May 16 – Butler – Mobile Device Support Summit
• Looking for short case studies (5-15 Minutes) of mobile device support as part of the summit
• Vendors with mobile device experience to share
• Interactive with small group activity
• We want attendees to leave with ideas and new perspectives on mobile device support
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year
Your Current Indiana HDI Chapter Officers
President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan Lafever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals Webpage
Check out our new webpage http://indianahdi.com
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The Rosen Shingle Creek For more information, visit http://hdiconference.com/default.aspx |
Presidents Circle of Excellence Award
The officers would like to announce that our chapter has earned the Presidents Circle of Excellence Award! This award is the highest chapter recognition given by HDI and we were in an elite group of chapters that received this award
This award is based on accomplishments throughout the year made by our chapter and its members, including such things as meeting programs, special events, member participation, chapter growth and a multitude of other criteria.
Our chapter will be honored at the 2012 HDI Annual Conference in Orlando
The officers want to thank each and every member for their help to make our chapter great!
Meeting information for March
Our March meeting will be March 21. Our speaker will be David Rettig from IMMI and he will be presenting on “Bridging the gap between IS and Business”. Our meeting will be held at Franklin University of Ohio, 8415 Allison Pointe Blvd, Suite 400, Indianapolis, IN 46250. Located at 82nd and Allisonville. The building has a north and south lot available for use.
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Please RSVP to Jenny.gunkel@parkview.com by Friday, March 16th if you plan to attend our March meeting.
Thank you to Doug Krantz for a great presentation last month and to Allied Solutions for hosting the meeting.
We have a winner for the HDI Midwest Region Analyst of the Year Competition.
This past December, IPFW IT Services’ Karen Bogard was awarded Analyst of the Year for the HDI Indiana Chapter. We have just received news that Karen was awarded Analyst of the Year for the HDI Midwest Region beating out competitors from 11 other states. As one of 6 semi-finalists, Karen will next compete at HDI’s Annual Conference in late April to win the international title.
The Help Desk Analyst of the Year award was initiated by HDI in 2004 to identify and award the industry’s top Help Desks analysts. The requirements include an exceptional understanding of industry standards, commitment to excellent service, and consistency in exceeding performance objectives. Karen’s supervisor, Mary Nixon, is proud to say that Karen has consistently excelled at going above and beyond the call of duty for all members of the IPFW community. Congratulations Karen and we wish you the best at the National Competition.
Updates/Upcoming Events
April 18 – IPFW – John Kaufeld
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year
Your Current Indiana HDI Chapter Officers
President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan LaFever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals NEW Webpage
Check out our new webpage http://indianahdi.com
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April 24 – 27, 2012 The Rosen Shingle Creek For more information, visit http://hdiconference.com/default.aspx |
Meeting information for February
Our February meeting will be February 15. Our speaker this month will be our one of our board members, Doug Krantz ( Doug Krantz Bio ). You won’t want to miss Doug’s lively presentation on “Overwhelmed! Managing a Service Desk in a Target-Rich Environment” A few key points he will touch on – Recognize Your “Overwhelmed-ness”, Find Your Resolve, Know Your Job, Meet Your Coworkers, Count Your Resources, Prioritize Your Projects, Relieve the Stress, Organize Your Work, Execute Your Tasks, Advertise Your Successes (and Failures!), Sing Your Song.
I also hear there will be some very good treats to enjoy.
We will be meeting at Allied Solutions, LLD, 1320 City Center Drive , Suite 300, Carmel, IN. Directions: From I-465 on the north side of Indianapolis, take the Meridian St. exit and travel north. Turn right (east) on 116th Street. Go 1 block. Turn left (north) on Pennsylvania Street. Go 3 long blocks. You’ll pass Ingersoll-Rand on the right. Turn right (east) on City Center Drive. At the first left, turn in (north). Park anywhere. Take the elevators to the third floor. There you’ll be greeted and escorted to the meeting room.
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Please RSVP to Jenny.Gunkel@parkview.com today if you plan on attending the February meeting.
Thank you to St. Francis Hospital for hosting our January event.
We have a winner for the HDI Midwest Region Analyst of the Year Competition.
This past December, IPFW IT Services’ Karen Bogard was awarded Analyst of the Year for the HDI Indiana Chapter. We have just received news that Karen was awarded Analyst of the Year for the HDI Midwest Region beating out competitors from 11 other states. As one of 6 semi-finalists, Karen will next compete at HDI’s Annual Conference in late April to win the international title.
The Help Desk Analyst of the Year award was initiated by HDI in 2004 to identify and award the industry’s top Help Desks analysts. The requirements include an exceptional understanding of industry standards, commitment to excellent service, and consistency in exceeding performance objectives. Karen’s supervisor, Mary Nixon, is proud to say that Karen has consistently excelled at going above and beyond the call of duty for all members of the IPFW community. Congratulations Karen and we wish you the best at the National Competition
Updates/Upcoming Events
March 21 – TBD – NEED YOUR HELP, we need a location to host our March meeting and a speaker
April 18 – IPFW – John Kaufeld
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year
Your Current Indiana HDI Chapter Officers
President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan LaFever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email Dan.Lafever@ssfhs.org
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals NEW Webpage
Check out our new webpage http://indianahdi.com
Meeting Information for January
HAPPY NEW YEAR EVERYONE
Our January meeting will be January 18, 2012
This month you’re the speaker! Join us for our 2012 Tech Round Table where we discuss and share our challenges and opportunities in IT support for the forthcoming year. We will be sharing, have some networking sessions, and learning how to move our teams forward in 2012!
Our meeting will be at St. Francis Hospital, 1600 Albany St. Beech Grove, Indiana in the Hamachek Center – 7th Floor. Park in the garage on floors three through six (not in reserved / numbered spaces). Then take the garage elevator to the 1st floor and proceed across the breezeway to the Welcome Center where you will be given directions to Hamachek.
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Bring a friend – we will be having a drawing for a free membership for our non-members.
Please RSVP to Jenny.gunkel@parkview.com by Monday, January 16 if you plan on attending the January meeting.
CONGRATULATIONS TO OUR WINNERS!!
Thanks to everyone that came out to our Awards program in December. Congratulations to our winners:
Analyst of the Year Karen Bogard of IPFW and our Desktop Support Technician of the Year – Deborah Purdue.
They both will be going on to the Regional competition.
Updates/Upcoming Events
Feb 15 – Allied Solutions – TBA
March 21 – TBD
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year
Your Current Indiana HDI Chapter Officers
President – Bryan Kercheval
VP of Communications – Jenny Gunkel
VP of Programs – Dan LaFever
VP of Finance & Librarian – Doug Krantz
Marketing & Newsletter – Kathi Trimble
Webmaster – Mary Nixon
VP of Membership – Carie Reagan
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email dan.lafever@franciscanalliance.org
Newsletter Articles
If you have any news articles you would like to see published in our quarterly newsletter, please email Kathi Trimble at kathi.trimble@faegrebd.com.
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals Webpage
Check out our webpage http://indianahdi.com
Annual HDI Analyst & Desktop Support of the Year Award Luncheon
You are invited to our Annual
HDI Analyst & Desktop Support of the Year Award Luncheon
When: Wednesday, December 21
Social Hour: 11:30am
Lunch served: 12:30
Speaker: 1:30
Awards presentation: 2:30
Where: The Fountains
502 East Carmel Drive
Carmel, IN 46032
RSVP by Wednesday, December 16th to Jenny Gunkel at jenny.gunkel@parkview.com
Program is free to HDI members; $20 for non-members to cover the cost of lunch.
Speaker is Keith Sutherland
I hope you all can join us for a fun filled afternoon
Sponsored by
HDI Analyst of the Year
We are pleased to announce and ask for your nominations for this year’s Analyst and Desktop Support Technician of the Year. As in past years we’ve have great nominees and we expect nothing less this year. This is the first year for the Desktop Support Technician of the Year award and we can’t be more excited about that. Please take some time to consider nominating your star, maximum of two nominees per company in each category, and let them have a chance to go to the national competition at next year’s HDI Conference.
This year we’ve made the nomination process very simple for you. Just fill out the attached form Indianapolis HDI 2011 Analyst and Desktop Support Technician form and email it back to bryan.kercheval@roche.com by November 30th 5:00 pm.
Meeting information for November
Our November meeting will be November 16
This month we will be featuring Dan LaFever one of our Officers from Alverno Information Systems. Dan will be presenting on The Best Continual Service Improvement Experts Already Work for You. (Bio and Brief Description of Presentation) Our meeting will be at Delta Faucet 55 East 111th Street Indianapolis.
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Bring a friend – we will be having a drawing for a free membership for our non-members.
Please RSVP to Jenny.gunkel@parkview.com by Friday, November 11 if you plan on attending the November meeting.
Thank you to Robert Cumberland, Dwight Snethen and Paula Kayser for a great Case Study presentation on Selection & Implementation of ITSM Tool. Thank you to Leanne McGiveron and Purdue Univerisity for hosting the meeting.
Updates/Upcoming Events
Dec 21 – HDI Analyst of the Year
Jan 18 – Delta Faucet – Rita Goldberg
Feb 15 – Allied Solutions – TBA
March 21 – Apparatus – TBA
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year
We need your help
Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program. We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.
Please consider volunteering your time to help your chapter and make this a great event. Please email bryan.kercheval@roche.com if you can help.
HDI Analyst of the Year
We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com
Newsletter Articles
If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com. Attached is our Jan-March Newsletter.
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals NEW Webpage
Check out our new webpage http://indianahdi.com
HDI accepting applications for the HDI Desktop Support Advisory Board
HDI is looking for experienced Desktop Support managers, directors, and consultants to join the HDI Desktop Support Advisory Board (DSAB) and provide guidance for our industry.
In 2010, 25 industry leaders formed the first HDI Desktop Support Advisory Board. Since that time, they have helped to guide HDI in the development of research, industry standards, and valuable content for conferences, webinars, whitepapers, and articles. On January 1st 2012 the DSAB will transition to a new set of industry leaders made up of some existing board members who will serve for one additional year and new members who will be asked to serve for two years. New members must complete the online application which will be reviewed by the selection committee. This review will conclude in December.
Desktop Support is a critical function within every IT support organization that provides deskside assistance for the hardware and software distributed throughout the enterprise. While the support center staff provides remote support via the phone, email, or other contact methods; it is the desktop support professional that provides hands on support and works face-to-face with customers. Desktop Support is the most frequent escalation path for the Support Center staff and works closely with them.
The primary mission of the HDI Desktop Support Advisory Board is to provide advice related to product development, industry trends, membership needs and their impact on the community; to assist the association and its programs in remaining responsive to the needs of business, industry, education and communities; to identify collaborative educational and research opportunities to assist the association; serve as a source of ideas and support for member development and to advocate the HDI value to the Desktop Support Community.
It is the expectation of HDI that the board will:
- Participate in monthly conference calls which are led by the DSAB chairperson.
- Serve 2 years as a board member.li>
- Maintain open communications between and among Board members, membership at large, and HDI staff>
- Identify and prioritize the needs of the community.
- Identify trends in the industry.
- Suggest research topics and services to improve the quality and manner in which HDI serves the membership
- Suggest ways in which HDI can influence the image and role of the desktop support organization.
- Recommend ways in which HDI can and should influence vendors related to needed support technologies and building products with supportability in mind
- Speak on behalf of HDI at industry related events, local chapters, and HDI’s annual conference.
- Remain open for input from the general membership.
If you have a passion for the Desktop Support industry and a desire to help lead this community, you are invited to apply for membership to the HDI Desktop Support Advisory Board. Applications will be accepted through October 31, 2011.
If you have any questions, please feel free to contact me at rjoslin@thinkHDI.com
Rick Joslin
HDI representative of the HDI Desktop Support Advisory Board
