Meeting information for November
Our November meeting will be November 16
This month we will be featuring Dan LaFever one of our Officers from Alverno Information Systems. Dan will be presenting on The Best Continual Service Improvement Experts Already Work for You. (Bio and Brief Description of Presentation) Our meeting will be at Delta Faucet 55 East 111th Street Indianapolis.
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.
Bring a friend – we will be having a drawing for a free membership for our non-members.
Please RSVP to Jenny.gunkel@parkview.com by Friday, November 11 if you plan on attending the November meeting.
Thank you to Robert Cumberland, Dwight Snethen and Paula Kayser for a great Case Study presentation on Selection & Implementation of ITSM Tool. Thank you to Leanne McGiveron and Purdue Univerisity for hosting the meeting.
Updates/Upcoming Events
Dec 21 – HDI Analyst of the Year
Jan 18 – Delta Faucet – Rita Goldberg
Feb 15 – Allied Solutions – TBA
March 21 – Apparatus – TBA
April 18 – IPFW – TBA
May 16 – Butler – TBA
Sept 19 – TBD
Oct 17 – TBD
Nov 14 – TBD
Dec 19 – HDI Analyst of the Year
We need your help
Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program. We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.
Please consider volunteering your time to help your chapter and make this a great event. Please email bryan.kercheval@roche.com if you can help.
HDI Analyst of the Year
We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com
Newsletter Articles
If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com. Attached is our Jan-March Newsletter.
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals NEW Webpage
Check out our new webpage http://indianahdi.com
HDI accepting applications for the HDI Desktop Support Advisory Board
HDI is looking for experienced Desktop Support managers, directors, and consultants to join the HDI Desktop Support Advisory Board (DSAB) and provide guidance for our industry.
In 2010, 25 industry leaders formed the first HDI Desktop Support Advisory Board. Since that time, they have helped to guide HDI in the development of research, industry standards, and valuable content for conferences, webinars, whitepapers, and articles. On January 1st 2012 the DSAB will transition to a new set of industry leaders made up of some existing board members who will serve for one additional year and new members who will be asked to serve for two years. New members must complete the online application which will be reviewed by the selection committee. This review will conclude in December.
Desktop Support is a critical function within every IT support organization that provides deskside assistance for the hardware and software distributed throughout the enterprise. While the support center staff provides remote support via the phone, email, or other contact methods; it is the desktop support professional that provides hands on support and works face-to-face with customers. Desktop Support is the most frequent escalation path for the Support Center staff and works closely with them.
The primary mission of the HDI Desktop Support Advisory Board is to provide advice related to product development, industry trends, membership needs and their impact on the community; to assist the association and its programs in remaining responsive to the needs of business, industry, education and communities; to identify collaborative educational and research opportunities to assist the association; serve as a source of ideas and support for member development and to advocate the HDI value to the Desktop Support Community.
It is the expectation of HDI that the board will:
- Participate in monthly conference calls which are led by the DSAB chairperson.
- Serve 2 years as a board member.li>
- Maintain open communications between and among Board members, membership at large, and HDI staff>
- Identify and prioritize the needs of the community.
- Identify trends in the industry.
- Suggest research topics and services to improve the quality and manner in which HDI serves the membership
- Suggest ways in which HDI can influence the image and role of the desktop support organization.
- Recommend ways in which HDI can and should influence vendors related to needed support technologies and building products with supportability in mind
- Speak on behalf of HDI at industry related events, local chapters, and HDI’s annual conference.
- Remain open for input from the general membership.
If you have a passion for the Desktop Support industry and a desire to help lead this community, you are invited to apply for membership to the HDI Desktop Support Advisory Board. Applications will be accepted through October 31, 2011.
If you have any questions, please feel free to contact me at rjoslin@thinkHDI.com
Rick Joslin
HDI representative of the HDI Desktop Support Advisory Board
