Meeting information for October
Our October meeting will be October 19
This month we will be featuring Robert Cumberland, Dwight Snethen and Paula Kayser (Bios) presenting a Case Study on the Selection & Implementation of ITSM Tool. We will be at Purdue University in West Lafayette. The meeting will be held in the Stewart Center, Room 311, Purdue University, 128 Memorial Mall, West Lafayette, IN 47907. Below are links to a Campus Map and Visitor Parking.
Campus Map: http://www.purdue.edu/campus_map/ The building is designated as STEW.
Stewart Center (STEW)
128 Memorial Mall
West Lafayette, IN 47907
Visitor Parking: http://www.purdue.edu/vic/navigating/parking.php Grant Street Parking is the closest. Parking on campus does require a permit, therefore, we need to point people to visitor parking. There is a fee for parking.
Grant Street Parking Garage (PGG)
120 N. Grant Street
West Lafayette, IN 47907
General Directions to campus/Visitor Parking – http://www.purdue.edu/vic/navigating/directions.php
We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm. Bring a friend – we will be having a drawing for a free membership for our non-members.
Please RSVP to Jenny.gunkel@parkview.com by Friday, October 14 if you plan on attending the October meeting.
Updates/Upcoming Events
Nov 16 – Dan Lafever at Delta Faucet
Dec 21 – HDI Analyst of the Year
We need your help
Indiana HDI Chapter is requesting your help with coordinating the Analyst of the Year Program. We are looking for volunteers to be on this committee along with a leader for this very important event that takes place in December.
Please consider volunteering your time to help your chapter and make this a great event. Please email bryan.kercheval@roche.com if you can help.
HDI Analyst of the Year
We are introducing a new award for the Desktop Support Technician along with the Analyst of the Year, watch for more details coming soon.
Speakers Needed
If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com
Newsletter Articles
If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com. Attached is our Jan-March Newsletter.
HDI LinkedIn Page
If you would like to join the Indiana HDI LinkedIn Page here is the link to join http://www.linkedin.com/e/gis/149472
What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network. Check out the HDI Groups including Indiana Help Desk Professionals.
Indiana Help Desk Professionals NEW Webpage
Check out our new webpage http://indianahdi.com
Customer Service Week
Customer Service Week is fast approaching and HDI is having a great one day webcast extravaganza! It is a great way to get your staff energized and motivated with some wonderful speakers, great ideas to build on, and promote teamwork! It’s also a great chance to share with your staff your belief in what they do and how they build a strong environment in your organization!
As the centerpiece for your celebration, HDI will kick off the week with a 3-part webinar series, filled with discussion starters, team-building activities, and enough fun to fill the entire week, already created for you and your team! Our one-day event, Monday, October 3, will be recorded and archived, so if you can’t participate in all of the Live Presentations, you will be able to share with your team each and every day something new and refreshing!
It’s free to everyone, you just need to register to get the login information! We hope that you will share this with your team, your peers, and your chapter members! It’s a great way to start a week of celebration for wonderful customer service. Here’s the link to register: http://www.thinkhdi.com/resources/webinars/oct-2011-customer-service-week.aspx
Our line-up includes: (all times are Eastern…so please plan accordingly)
| 12:00 – 12:15 p.m. | Orientation and Networking |
| 12:15 – 1:15 p.m. | Featured Presentation: Twenty-One Golden Nuggets with Nancy Friedman |
| 1:15 – 1:30 p.m. | Intermission: Networking and Resource Center Browsing |
| 1:30 – 2:30 p.m. | Featured Presentation: How Do You Do It? with Doug Whittle |
| 2:30 – 2:45 p.m. | Intermission: Networking and Resource Center Browsing |
| 2:45 – 3:45 p.m. | Featured Presentation: Nice Bike! with Mark Scharenbroich |
| 3:45 – 4:15 p.m. | Networking and Resource Center Browsing |
| 4:00 p.m. | Prize-winners announced |
