Announcing HDI 2011 Conference – Register Now, Save $895

	GET IN THE GAME Join a team of 1,600 IT service and technical support MVPs as they face off against today’s most pressing service and support challenges.

	EIGHT LEARNING TRACKS
Strategy and Business Alignment Strategy drives everything. Align your people, processes,and technologies for success.
Support Essentials Learn the fundamental concepts, processes, and best practices that are critical to your operations.
Achieve Operational Excellence Overcome the challenges inherent in the implementation of service and support processes.
Maximize Team Performance People are your greatest asset. Learn key strategies for motivating and managing your team.
Metrics and Measurements Make the metrics you use matter to your team’s performance and continuous service improvement.
Service Management: Theory and Beyond Stop talking and take action. Learn real-world approaches to improving service management.
Create Customer Connections The customer’s voice is strong and powerful. Make sure they say great things about your service.
Optimize Performance Through Technology Select and implement the right technologies to significantly impact your help desk’s performance.

Thirteen Pre-Conference Workshops >>

Conference Schedule >>

Top Draft Picks >>
Who Should attend and why

Executive Connection Package >>
Behind every winning team is an exceptional coach.


HDIConference.com 1-877-707-5659

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October 28, 2010 - Posted by marynixon | Uncategorized

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About

Indiana Help Desk Professionals is the Indiana chapter of HDI. We are a professional organization for the Service and Support industry. If you have or work in a help desk or service center we’d love to hear from you if you’re not already a member.