Indiana Help Desk Professionals

Announcing HDI 2011 Conference – Register Now, Save $895

GET IN THE GAME Join a team of 1,600 IT service and technical support MVPs as they face off against today’s most pressing service and support challenges. EIGHT LEARNING TRACKS Strategy and Business Alignment Strategy drives everything. Align your people, processes,and technologies for success. Support Essentials Learn the fundamental concepts, processes, and best practices that are critical to your operations. Achieve Operational Excellence Overcome the challenges inherent in the implementation of service and support processes. Maximize Team Performance People are your greatest asset. Learn key strategies for motivating and managing your team. Metrics and Measurements Make the metrics you use matter to your team’s performance and continuous service improvement. Service Management: Theory and Beyond Stop talking and take action. Learn real-world approaches to improving service management. Create Customer Connections The customer’s voice is strong and powerful. Make sure they say great things about your service. Optimize Performance Through Technology Select and implement the right technologies to significantly impact your help desk’s performance. Thirteen Pre-Conference Workshops >> Conference Schedule >> Top Draft Picks >> Who Should attend and why Executive Connection Package >> Behind every winning team is an exceptional coach. HDIConference.com 1-877-707-5659

October 28, 2010 Posted by marynixon | Uncategorized | Comments Off

Meeting information for November

Our November meeting will be Wednesday, November 17.  Our speaker will be John Westfall & Troy Byall from Parkview Health.  They will be presenting on Cloud Computing.  Our meeting will be held at Crowe Horwath, 3815 River Crossing Parkway, Suite 300, Indianapolis, IN.  We will begin at 1:00pm EST networking and our meeting will begin at 1:30pm.  Bring a friend. We will be having a drawing for a free membership for our non-members. 

Thank you Bell Technologies for hosting our October meeting, we had a wonderful turnout and New Horizons for providing a couple door prizes.  Also, thank you to our fantastic speaker Keith Sutherland who presented an outstanding presentation on Culture, Strategy and OCM.  Congratulations to Dan LaFever & Angela Huber for winning a 1 day training certificate from New Horizons and to David Polk from Bell for winning a HDI membership. 

Updates/Upcoming Events

Dec 15 – HDI Analyst of the Year Banquet at the Fountains in Carmel

Jan 19 – TBD at InfoPoint

Feb 16 – TBD at New Horizons

March 16 – LaDonna Sprague at Clarian Health

April 20 – Don Chastain at OneAmerica

May 18 – TBD at Butler University

Speakers Needed

If you know of someone who would be willing to speak at one of our monthly meetings or know a vendor that would like to come in and show us there latest and greatest product, please email kathi.trimble@bakerd.com

Newsletter Articles

If you have any news articles you would like to see published in our quarterly newsletter, please email LaMont Smith at lesmith@citizensenergygroup.com.

HDI LinkedIn Page

If you would like to join the Indiana HDI LinedIn Page here is the link to join http://www.linkedin.com/e/gis/149472

What is linked in? – Share knowledge and tap into relationships. Connect the people in your professional network.   Check out the HDI Groups including Indiana Help Desk Professionals.

Indiana Help Desk Professionals NEW Webpage

Check out our new webpage http://indianahdi.com

Call for AOY Nominations

Attached is the form to submit your Analyst of the Year Nominations. HDI AOY Full Nomination Form 2010-2011 Please submit your complete applications to Nanci Zehner at nanci.zehner@crowehorwath.com

Hope to see you at the November Meeting meeting. 

October 26, 2010 Posted by marynixon | Uncategorized | Comments Off

HDI Analyst of the Year Time

It’s that time of year again … time to nominate your front line for HDI Analyst of the Year!

The 2010 Analyst of the Year award will be presented on Wednesday, December 15, 2010 during our annual HDI Analyst of the Year Luncheon.

We know there are many qualified analysts in our Chapter, so send your nominations now!  Last year’s winner Suzanne Ritchie got to experience firsthand what it was like to be named Indiana HDI Analyst of the Year.  Suzanne also went on to win the Regional AOY for the Midwest Region and represent all of us at the Annual HDI Conference. 

The nomination form is attached.  HDI AOY Full Nomination Form 2010-2011   Please email your nominations to nanci.zehner@crowehorwath.com by Monday, November 15, 2010. Interviews of nominees will take place the last week of November.

Thank you and look for more details soon.

October 12, 2010 Posted by marynixon | Uncategorized | Comments Off